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Vendor Compliance as a Fulfillment Issue

Vendor Compliance as a Fulfillment Issue   Distribution Centers increasingly find their customers expect higher results for fulfillment performance. These expectations, in turn, are forcing even greater changes in fulfillment operations, giving the role of vendor compliance new importance. The concept of the Perfect Order should be applied to all parts of the Supply Chain.

Creating & Measuring Productivity Improvement

Creating & Measuring Productivity Improvement   The secret of productivity improvement lies in what you do after you figure out how to measure it. As Peter Drucker once said, “If you can measure it, you can improve it.”

A Walk Around the Measurement Process

A Walk Around the Measurement Process   Capturing, managing and utilizing information now represents a major portion of every DC Manager’s day. This paper discusses an operational measurement model gleaned from decades of operations and management consulting. A useful measurement tool has seven essential qualities.

Warehouse Slotting as Productivity Improvement

Warehouse Slotting as Productivity Improvement  One of the best kept secrets is the importance of managing where we put things (slotting and profiling). This seemingly simple task has powerful implications for productivity, handling and fulfillment costs, inventory turns, service levels, carrying costs and shrinkage. See also the posted paper on “Untouchables.”

Supervisor’s Checklist

Supervisor’s Checklist   Why do some supervisors present a consistently enthusiastic demeanor to their workforce? Here’s a checklist that provides a daily review of best supervisory behaviors.

Untouchables — article published in DCM newsletter

Untouchables — article published in DCM newsletter      This is an article published in the Feb 2008 Distribution Center newsletter and addresses how to keep your bin-sizers and activity analysis associates from being pulled into production work.

Why Do You Call It Zen Logistics?

This post came in from an anonymous writer:

Pat & Ron, I am a bit uneasy by the references to “Zen”, a sect of Buddhism. I find myself not wanting to pursue the subject of gainsharing, despite the obvious logic of such an approach.
Can I actively engage in pursuing this subject through your firm without [...]

Measurement Model

Measurement Model – The old axiom that you cannot manage what you don’t measure is never more true when considering distribution center metrics. The author takes you through a detailed discussion applicable to DC management. Download for the article.

Brainstorming Techniques

Brainstorming Techniques – Everybody brainstorms . . . but do we always do it engaging its full potential? This is truly one technique that is more art than process. Learn the secrets and insider information of how to use this old technique to double and triple your brainstorming outcome. Download for the paper.

Zen Questions For Problem Solving

Zen Questions For Problem Solving – Excerpts from our book, “Zen of Warehouse Management.” Key questions for taking an out-of-the-box view for refining the processes and product flow in a distribution center. These questions enable managers to avoid the forests for the trees. Download to take a look.